May Institute

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Quality Improvement Data Analyst

Quality Improvement Data Analyst

Job ID 
Job Location 
Regular Full-Time

More information about this job


May Institute is an award-winning nonprofit organization that provides educational, rehabilitative, and behavioral healthcare services to individuals with autism spectrum disorders and other developmental disabilities, brain injury, mental illness, and behavioral health needs. The Institute also provides training and consultation services to professionals, organizations, and public school systems.


The organization is one of the largest and most well-respected providers of services and special education schools for children and adults with autism and other special needs in Massachusetts and in the U.S.


Since its founding more than 60 years ago, May Institute has evolved into a national network that serves thousands of individuals and their families annually. With corporate headquarters in Randolph, Mass., the Institute operates nearly 200 service locations in more than a dozen states across the country.


May Institute is an equal opportunity employer


dashboard, metrics, KPI, crystal


May Institute is looking for a Quality Improvement Data Analyst to support the Compliance and QI department.

  • Oversee aspects of analytics and business intelligence projects for May Institute
  • Consult with internal customers to develop analysis that lead to actionable, timely and transparent insights
  • Plan and assist in implementation of the overall analytics and dashboards; Improve current data processing workflow to increase efficiency and minimize the number of employees handling the data
  • Define and develop file management protocols; Work collaboratively with IT teams to deliver a stable and highly available platform to view and analyze graphical representations of agency data
  • Regularly produce metrics and measures to support closed-loop feedback process which ensures and validates quality service delivery to customers (analysis and root cause analysis) including effectiveness; efficiency; access and satisfaction measures
  • Develop Quality Improvement systems and ensure integration with May Institute SQL data repositories
  • Create, develop, and maintain Microsoft Access databases from existing spreadsheets or other data sources
  • Maximize utilization of software systems and Tableau for database management decisions; strategize ideal data collection or summarization techniques
  • Management and monitoring of the development of the multiple databases
  • Provide programming support for contract deliverables as needed
  • Work with managers/administrative departments to communicate statistical analysis methodologies and provide guidance and support for the implementation of statistical and data analysis efforts throughout the company (outcomes)
  • Present analysis results to different cross-functional teams and varied target audiences from technical to non-technical.
  • Gather and understand user requirements and use this information to update data visualization to make it more user friendly.


  • Strong computer skills required
  • Experience with Tableau
  • Excellent MS Excel Skills, VBA
  • Experience creating Databases in Microsoft Access, background knowledge of SQL
  • Bachelor’s Degree required; Master’s or relevant job experience preferred
  • Ability to work with all levels within the agency
  • Presentation skills
  • Ability to develop project plan
  • Project management experience.